Frequently Asked Questions

Answers to the questions we’re asked most often. Can’t find what you’re looking for? Get in touch and we’ll be happy to help.

When will I receive my order?

In-stock orders to UK mainland addresses are sent by next working day delivery: free on orders over £50, or £4.95 on orders under £50. Orders placed before midday (Monday–Friday, excluding bank holidays) are normally dispatched the same working day. Remote areas may take longer and surcharges may apply. If we can't send your order straight away, we will be in touch to let you know when you can expect it.