Return & Refund Policy

Returns & Refunds

We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.
  1. You must inform us of any returns within 14 days. You can do this by emailing
  2. You then have a further 14 days in which you have to return your purchase
  3. We do not operate a free returns service. For a straight-forward return. You have 2 options:
    1. We can provide you with a returns label. The cost for this is £4.99.
    2. You can send the parcel back under your own steam.
  4. If you require a size swap, you have 2 options:
    1. We can arrange both journeys for the boots i.e. your return and the correct size being shipped out. The charge for this is £9.98 (£4.99 each way covers the shipping charges).
    2. You can send the boots back under your own steam, then all you have to cover is the shipping for the correct size to be sent out to you. The charge for the correct size being sent out is £4.99.
  5. The boots must be returned:
    1. In the original packaging, including the product packaging and the shipping packaging.
    2. Unworn; obviously you can try the boots on in your home. But soiled boots will be returned to you at your expense.
  6. If the boots are faulty, then contact us for information on how to return your boots.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

Christmas Returns

For wellies bought between 1st November & 31st December, we operate an extended returns period whereby you have up until the 15th January to return your purchase. However, you can only return your purchase for either a size swap or store credit. If you want to return your purchase for a refund, you must notify us of your request within 14 days of the purchase date (so for refunds, our usual returns policy applies).