Terms & Conditions

About Us

Wellies.com is owned and operated by Wellies Limited.

Our mission statement is simple; to supply high quality boots at competitive prices to the UK market, with a focus on exemplary customer service.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Wellies.com
Voyager House
Duke Street
Shaw
OL2 8PA
United Kingdom

Phone: +44 (0)161 850 4880

Email: sales@wellies.com
VAT Registration Number: GB 290 2010 47
Company number: 11243137

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit/debit cards, Cash, Cheque, Postal Orders and Bank Transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may phone us to arrange your payment. If you want to pay using an alternative method, please place your order and we will contact you via email with further instructions.

If you are shopping from Europe, North America or anywhere else, we can give you an estimation of the cost in your local currency. Although your bank is responsible for the exchange rate on the day your order is processed.

We take payment when an item is in stock and ready to be shipped. If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK Mainland orders, delivery will take either one or two working days (“Next Day” service) or up to 5 working days (our “2-5 Day” service) from the date that the order is processed. International orders vary depending on the destination country.

We will be in touch with the delivery date and tracking information (where applicable) on the day your order is processed. If you supply us with a mobile phone number then we will also send you a text (UK customers only).

You must inform us within 10 days (from the date of despatch) if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

We currently do not accept back orders. You can use the stock notification option to receive an alert when the product comes back in stock.

Tax Charges

VAT at the prevailing rate is included within the price advertised on the site where applicable.

Credit Card Security

Card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ is PCI DSS Level 1 Compliant – the highest possible security standard.

PayPal is also used to process payments where selected for checkout. PayPal is PCI DSS Level 1 Compliant – the highest possible security standard.

Reaching Us

If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 850 4880 or write to us at:

Wellies.com
Voyager House
Duke Street
Shaw
OL2 8PA
United Kingdom

Privacy & Cookie Policy

We do our upmost to respect your privacy and ensure your personal data is dealt with securely and only as necessary. Read our complete Privacy Policy.

Delivery/Returns Info

Delivery

Delivery of orders to UK Mainland destinations varies by the type of product that you order (size/weight). Typically small products that can fit through your letterbox cost £4.99 delivery and all other products cost £6.95 delivery.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

Returns

We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.

  1. You must inform us of any returns within 14 days. You can do this by emailing sales@wellies.com
  2. You then have a further 14 days in which you have to return your purchase
  3. We do not operate a free returns service. For a straight-forward return. You have 2 options:
    1. We can provide you with a returns label. The cost for this is £9.95.
    2. You can send the parcel back under your own steam. You may have access to a shipping account with work, or you can search for a cheaper alternative online.
  4. If you require a size swap, you have 2 options:
    1. We can arrange both journeys for the boots i.e. your return and the correct size being shipped out. The charge for this is £13.90 (£6.95 each way covers the shipping charges)
    2. You can send the boots back under your own steam, then all you have to cover is the shipping for the correct size to be sent out to you. The charge for the correct size being sent out is £6.95
  5. The boots must be returned:
    1. In the original packaging, including the product packaging and the shipping packaging.
    2. Unworn; obviously you can try the boots on in your home. But soiled boots will be returned to you at your expense.
  6. If the boots are faulty, then contact us for information on how to return your boots.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

Warranty Information (Footwear Only)

Warranty

LIMITED WARRANTY

Wellies.com, wholly owned by Wellies Limited warrants (the “Limited Warranty”) to the original end customer that its footwear (the “Footwear”) will be free from defects in materials and workmanship for a period of one year from the date of purchase by the original end customer. The Limited Warranty constitutes the only warranty provided by Wellies.com with respect to the Footwear and may only be modified or amended by Wellies.com in a signed writing. In the event of a defect, Wellies.com will, at our sole option and as your sole and exclusive remedy, repair or replace the defective Footwear without charge, or refund the price you have paid. Footwear that has been repaired or replaced is warranted only for the remainder of the unexpired portion of the warranty period. For warranty questions, please contact our Customer Care team.

EXCLUSIONS

The Limited Warranty does not cover any damage arising from normal wear and tear, failure to adequately maintain and store the Footwear, alterations, repairs, or modifications not performed by Wellies.com, Footwear used other than in the manner intended, improper or inadequate fit, use of a safety boot after such boot has sustained damage rendering it unsafe for use in the environment for which it was designed, or damage caused by chemical or foreign substances. The Limited Warranty does not apply if Wellies.com determines that the Footwear has been damaged by accident, misuse, neglect, act of God, fire or other hazard, or improper shipping or handling, or has been tampered with by any party.

END OF TERMS & CONDITIONS. Terms & Conditions last updated: 9th June 2022.