Terms & Conditions

About Us

Wellies.com is owned and operated by Wellies Limited.

Our mission statement is simple; to supply high quality boots at competitive prices to the UK market, with a focus on exemplary customer service.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Wellies.com
Voyager House
Duke Street
Shaw
OL2 8PA
United Kingdom

Phone: +44 (0)161 850 4880

Email: sales@wellies.com
VAT Registration Number: GB 290 2010 47
Company number: 11243137

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit/debit cards, cash, cheque, postal orders and bank transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may pay over the phone. If you want to pay using an alternative method, please place your order and select “Cash” as the payment method, we will then contact you via email with further instructions.

If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK orders delivery will take either one or two working days.

We will be in touch with the delivery date and tracking information on the day your order is processed.

You must inform us within five working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

VAT at the prevailing rate is included within the price advertised on the site where applicable.

Credit Card Security

All card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ are PCI DSS Level 1 Compliant – the highest possible security standard.

Warranty

Each brand offers a different warranty period. The warranty is against manufacturers faults and does not cover wear and tear, misuse of boots, damage to the boots either intentional or accidental. Each brand is as follows:

Aigle (Parcours)2 years
Aigle (Other)1 year
Le Cheamau2 years
Hunter (Field)2 years
Arxus2 years
Muck1 year
Grubs1 year
Percussion1 year

Reaching Us

If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 850 4880 or write to us at:

Wellies.com
Voyager House
Duke Street
Shaw
OL2 8PA
United Kingdom

Privacy & Cookie Policy

We do our upmost to respect your privacy and ensure your personal data is dealt with securely and only as necessary. Read our complete Privacy Policy.

Delivery/Returns Info

Delivery

Delivery of orders to UK Mainland destinations is charged at £6.99.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

Returns

If you would like to send your order back. You must do so within 60 days. The footwear must be in the original condition and in the original packaging.

We offer easy returns. Contact sales@wellies.com and we’ll send you a Parcel Force label, all you do then is package your order up. Stick the label to the outer box and take it to your local post office. The fee for this service is £9.95.

Of course, you can send your boots back via your own method.

Size Swaps

If your boots don’t fit and you need to swap them for a different size. The fee for this is £14.90. We send you a label as per the returns process above and then send your replacement boots back out to you.

As with the returns, you can send your boots back via your own method. The return postage charge for the new size is charged at £6.95

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

END OF TERMS & CONDITIONS. Terms & Conditions last updated: 28th January 2020