Terms & Conditions
Wellies.com is owned and operated by Wellies Limited.
Our mission statement is simple; to supply high quality boots at competitive prices to the UK market, with a focus on exemplary customer service.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Phone: +44 (0)161 850 4880
VAT Registration Number: GB 290 2010 47
Company number: 11243137
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit/debit cards, cash, cheque, postal orders and bank transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may pay over the phone. If you want to pay using an alternative method, please place your order and select “Cash” as the payment method, we will then contact you via email with further instructions.
If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK orders delivery will take either one or two working days.
We will be in touch with the delivery date and tracking information on the day your order is processed.
You must inform us within five working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT at the prevailing rate is included within the price advertised on the site where applicable.
Credit Card Security
All card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ are PCI DSS Level 1 Compliant – the highest possible security standard.
Each brand offers a different warranty period. The warranty is against manufacturers faults and does not cover wear and tear, misuse of boots, damage to the boots either intentional or accidental. Each brand is as follows:
|Aigle (Parcours)||2 years|
|Aigle (Other)||1 year|
|Le Cheamau||2 years|
|Hunter (Field)||2 years|
If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 850 4880 or write to us at:
Free Returns For UK Customers:
Here at Wellies.com we want you to be completely satisfied with everything you purchase. If you’re not happy with anything, for any reason, then all you have to do is return it within 30 days for a full refund. Please note the product must be unused and in its original packaging.
Here’s how the Free returns work:
- Contact us with your order details to receive an RMA number. You can contact us at firstname.lastname@example.org or by ringing 0161 850 4880
- We’ll either email you a Parcel Force shipping label OR send you a pre-paid envelope (depending on the size/weight of the return parcel)
- You then parcel the product up and attach the shipping label
- Drop it off at your local post office
- The parcel is then returned to us at no cost to yourself
- As soon as we receive the parcel back we issue you with a full refund or exchange as requested
Your statutory rights are not affected. All of our products carry a minimum 12-month warranty against manufacturer’s defects.