Terms & Conditions

About Us

Wellies.com is owned and operated by Wellies Limited.

Our mission statement is simple; to supply high quality boots at competitive prices to the UK market, with a focus on exemplary customer service.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Wellies.com
Voyager House
Duke Street
Shaw
OL2 8PA
United Kingdom

Phone: +44 (0)161 850 4880

Email: sales@wellies.com
VAT Registration Number: GB 290 2010 47
Company number: 11243137

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit/debit cards, cash, cheque, postal orders and bank transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may pay over the phone. If you want to pay using an alternative method, please place your order and select “Cash” as the payment method, we will then contact you via email with further instructions.

If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

COVID 19 Update: We are operating with a skeleton staff so there will be delays in processing and delivering orders. This supersedes the below.

If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK orders delivery will take either one or two working days.

We will be in touch with the delivery date and tracking information on the day your order is processed.

You must inform us within five working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

VAT at the prevailing rate is included within the price advertised on the site where applicable.

Credit Card Security

All card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ are PCI DSS Level 1 Compliant – the highest possible security standard.

Reaching Us

If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 850 4880 or write to us at:

Wellies.com
Voyager House
Duke Street
Shaw
OL2 8PA
United Kingdom

Privacy & Cookie Policy

We do our upmost to respect your privacy and ensure your personal data is dealt with securely and only as necessary. Read our complete Privacy Policy.

Delivery/Returns Info

Delivery

Delivery of orders to UK Mainland destinations is charged at £6.95.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

Returns

We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.

  1. You must inform us of any returns within 14 days. You can do this by emailing sales@wellies.com
  2. You then have a further 14 days in which you have to return your purchase
  3. We do not operate a free returns service. For a straight-forward return. You have 2 options:
    1. We can provide you with a returns label. The cost for this is £9.95
    2. You can send the parcel back under your own steam. You may have access to a shipping account with work, or you can search for a cheaper alternative online.
  4. If you require a size swap, you have 2 options:
    1. We can arrange both journeys for the boots i.e. your return and the correct size being shipped out. The charge for this is £14.95 (£7.50 each way covers the shipping charges)
    2. You can send the boots back under your own steam, then all you have to cover is the shipping for the correct size to be sent out to you. The charge for the correct size being sent out is £6.95
  5. The boots must be returned:
    1. In the original packaging, including the product packaging and the shipping packaging.
    2. Unworn; obviously you can try the boots on in your home. But soiled boots will be returned to you at your expense.
  6. If the boots are faulty, then contact us for information on how to return your boots.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

END OF TERMS & CONDITIONS. Terms & Conditions last updated: 4th June 2020.