Return & Refund Policy

Returns & Refunds

We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.

  1. You must inform us of any returns within 14 days. You can do this by emailing sales@wellies.com
  2. You then have a further 14 days in which you have to return your purchase
  3. We do not operate a free returns service. For a straight-forward return. You have 2 options:
    1. We can send you the link to our DPD self serve returns portal. The cost for this is £4.99 which will be taken from your refund once the return is received and processed.
    2. You can send the parcel back yourself at your own cost. 
  4. If you require a size swap, you have 2 options:
    1. We can arrange both journeys for the boots i.e. your return and the correct size being shipped out. The charge for this is £9.99.
    2. You can send the boots back at your own cost. Once received back, we will be in touch to request a payment of £4.99 for the new size being sent out.
  5. The boots must be returned:
    1. In the original packaging, including the product packaging and the shipping packaging.
    2. Unworn; obviously you can try the boots on in your home. But soiled boots will be returned to you at your expense.
  6. If the boots are faulty, then contact us for information on how to return your boots.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

 

Christmas Returns

For wellies bought between 1st November & 31st December, we operate an extended returns period whereby you have up until the 15th January to return your purchase. However, you can only return your purchase for either a size swap or store credit. If you want to return your purchase for a refund, you must notify us of your request within 14 days of the purchase date (so for refunds, our usual returns policy applies).