Returns Policy

Returns For UK Online & Exhibition Customers (purchased via wellies.com website or at a wellies.com exhibition stand):

Here at Wellies.com we want you to be completely satisfied with everything you purchase. If you’re not happy with anything, for any reason, then all you have to do is return it within 60 days for a full refund. Please note the product must be unused and in its original packaging.

The return shipping charge is at your cost. You can arrange the return shipping or we can send you a shipping label. The cost for us to send you a shipping label is £9.99 including VAT.

Here’s how returns work:

  • Contact us with your order details to receive an RMA number. You can contact us at sales@wellies.com or by ringing 0161 850 4880
  • We’ll either email you a Parcel Force shipping label OR you arrange the return of the boots at your convenience
  • If you want us to send you a label, then all you do is parcel the boots back up, attach the label and then drop them off at your local post office
  • As soon as we receive the boots back we issue you with a full refund minus the £9.99 returns label cost (if you’ve used our shipping label)

Your statutory rights are not affected. All of our products carry a minimum 12-month warranty against manufacturer’s defects.